This Privacy Policy explains how Lingo Link processes personal data in connection with its website, course inquiries, enrolment steps, and small-group language courses. It applies to users in South Africa and to others who interact with our online services.
We use personal data to respond to inquiries, assess starting level, match groups and timetables, confirm course terms, manage enrolment, arrange lessons, support guided practice and progress review, process payments, maintain records, operate the website, and communicate about service matters. We may also use data to protect against misuse, resolve disputes, and comply with legal obligations.
We may share personal data with service providers that support website hosting, communications, scheduling, payment processing, online lesson delivery, and record keeping. These parties may process data only for the services they provide to us and are expected to handle it under appropriate confidentiality and security obligations.
We may disclose personal data where required or permitted by law, including in response to lawful requests from public authorities, courts, or regulators. We may also share information where disclosure is necessary to establish, exercise, or defend legal claims, or to protect our rights, users, or operations.
Subject to applicable law, users may request access to their personal data, ask for correction of inaccurate information, object to certain processing, or request deletion where retention is no longer justified. Some requests may be limited where we must keep records for legal, contractual, or administrative reasons.
To exercise a privacy right, a user should provide enough information for us to identify the relevant record and assess the request. We may ask for additional details to confirm identity or clarify the scope of the request before taking action. If a request cannot be fully granted, we will explain the reason where appropriate.
We retain personal data for the period needed to handle inquiries, manage enrolment, deliver courses, maintain business records, and meet legal or accounting obligations. When data is no longer required, we delete it or de-identify it where appropriate, subject to any lawful retention requirement or dispute-related hold.
We may update this Privacy Policy from time to time. The revised version will apply from the date it is posted on the website, unless a different effective date is stated. Where a change is material, we will take reasonable steps to draw attention to it through the site or other usual communication channels.
We may collect identification details, contact information, course inquiry content, level screening information, timetable preferences, enrolment records, payment-related records, and communications sent through our website or booking channels. Where users join online lessons, we may also process technical information needed to support access and participation.
We collect personal data directly from users when they make an inquiry, request a screening, book a course, complete enrolment, or communicate with us. We may also receive information from payment methods, scheduling tools, and online consultation or lesson systems, and we may generate records from attendance, progress review, and service administration.
We may use essential cookies to keep the site working, preference cookies to remember basic settings, and performance cookies to understand how pages are used. Cookies may be session-based or persistent depending on their function. We do not rely on cookies to collect more information than is needed for the stated purposes.
We use browser cookies and similar technologies to support site operation and basic analytics. Users can manage or block cookies through browser settings, and may need to change those settings on each device or browser they use. Disabling certain cookies may limit form handling, session continuity, or other site features.
Use the contact details below for privacy questions, access requests, or concerns about this policy.
